Privacy Policy
Privacy Policy
Effective Date: October 27, 2025
Last Updated: October 27, 2025
Welcome to CycleService.in (“we,” “our,” or “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cycleservice.in or use our mobile or web services.
1. Information We Collect
We collect the following types of information:
A. Personal Information
When you register, book a service, or contact us, we may collect:
- Full name
- Contact number
- Email address
- Address and location details
- Payment information (processed through secure payment gateways)
B. Non-Personal Information
We may collect:
- Browser type and version
- Device information and IP address
- Pages visited, time spent, and usage data
- Cookies and similar technologies
2. How We Use Your Information
We use the collected information to:
- Process bookings and payments
- Provide pickup and drop services
- Communicate service updates, offers, and promotions
- Improve website functionality and user experience
- Resolve customer queries and technical issues
- Comply with legal obligations and prevent fraud
3. Sharing of Information
We do not sell or rent your personal data. However, we may share limited information with:
- Authorized service partners and technicians to complete your service request
- Third-party logistics providers for pickup and delivery
- Payment gateways for secure online transactions
- Legal authorities, if required by law or court order
4. Data Security
We use industry-standard security measures to protect your data, including:
- SSL encryption
- Secure data storage
- Restricted staff access
- Regular security audits
However, please note that no online transmission is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
CycleService.in uses cookies to:
- Store user preferences
- Improve website speed and performance
- Personalize content and offers
You can disable cookies through your browser settings, but some features may not function properly.
6. Your Rights
You have the right to:
- Access and update your personal data
- Request data deletion (subject to legal and transactional requirements)
- Opt out of marketing communications at any time
To exercise these rights, contact us at privacy@cycleservice.in.
7. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of third-party sites.
8. Children’s Privacy
CycleService.in does not knowingly collect personal data from individuals under 18 years of age. If we become aware that a child has provided personal information, we will delete it immediately.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with the updated effective date.
10. Contact Us
For any questions, concerns, or complaints about this Privacy Policy or data handling, please contact us at:
CycleService.in
Email: privacy@cycleservice.in
Phone: +91 76662 86286
Website: www.cycleservice.in
Address: Mumbai, Maharashtra, India
Frequently asked questions
Here are some common questions about our company.
CycleService.in is India’s first online platform for booking bicycle repairs, servicing, washing, and exchange — all from the comfort of your home. We pick up, service, and deliver your cycle back, ready to ride.
Simply:
- Visit CycleService.in
- Choose your service package
- Select a date & time for pickup
-
Confirm your booking and pay online or on delivery.
Our technician will pick up your cycle and return it after servicing.
We provide:
- General servicing
- Full overhaul / premium tune-up
- Washing & polishing
- Brake, gear, and tyre repair
- Assembling or dismantling new cycles
- Pickup & drop facility
- Exchange & donation program for old bicycles
Yes! We offer doorstep pickup and drop across Mumbai (and expanding soon). You can also choose on-site service if available in your area.
Service prices depend on the type of cycle and the selected package.
You can view all rates on our Service Packages page or during booking.
Regular servicing usually takes 24 to 48 hours.
Major repairs or custom requests may take longer, and our team will inform you of the estimated time.
Yes, all parts used are authentic and compatible with your cycle’s brand and model. We source components from trusted suppliers and brands like Avon, Schnell (Trinity Cycles India Pvt. Ltd.) Hero Ecotech, and more.
Absolutely! You can:
- Exchange your old bicycle for a new one
- Or donate it through our “Cycle for Cause” program for underprivileged kids
Yes! We handle all types including:
- Kids’ bikes
- Hybrid cycles
- Mountain bikes (MTB)
- Road bikes
- Electric bicycles (E-Bikes)
Once your booking is confirmed, you’ll receive:
- SMS / WhatsApp updates
- Live tracking link (coming soon)
- Customer support assistance for status queries
Customer satisfaction is our priority!
If you experience any issue within 48 hours of service, contact our team — we’ll arrange a free recheck or adjustment.
We operate 7 days a week:
🕒 9:00 AM – 8:00 PM (Monday to Sunday)
📞 Call / WhatsApp: +91 7666 286 286
📧 Email: bookings@cycleservice.in
🌐 Website: www.CycleService.in
Yes! We’re launching CycleCare Membership Plans soon — including free pickups, discounts, and priority service for regular cyclists.
We offer a 30-day warranty on all repairs, ensuring your bike is in top condition. If you're not satisfied, please bring it back with your receipt for a full inspection. Note that certain services may not be eligible for a refund.
Yes, we offer gift cards for our repair services in various amounts. They can be purchased in-store or online and are perfect for any cycling enthusiast. Gift cards can be used for all services offered at our shop.
We’re committed to providing quick and reliable repairs to ensure your cycling experience is enjoyable.
Absolutely! If a specific bike part is out of stock, you can place a special order through our website or by visiting the shop. We'll notify you once the part is available, and you can choose to pick it up in-store or have it shipped to your address. Special orders typically take 1-2 weeks to fulfill, depending on availability.